Doing Business with Universal Percussion
Universal Percussion, Inc. does not sell directly to any consumers (if you cannot find our products locally, call us for the name of a retailer that can supply your needs.) We welcome any music dealers to apply with us to carry our product line. You must provide the following: 3 trade references (Music Industry) 1 business bank account and your business tax ID number.
We accept Discover, Visa, Mastercard, and American Express payments. Open billing is available with credit approval. Payments can also be made by check or money order on COD shipments*. Please do not send cash.
All invoice errors must be reported within 2 days or no action can be taken.
- * COD Tag
- FedEx is $12.50
- UPS is $13.00
Universal Percussion’s return policy is the same today as it was since we opened in 1976.
Orders that are damaged in shipping: The customer needs to contact the carrier and file a claim.
Orders that are defective: The Customer needs to return the defective item(s) to U.P. for inspection. After inspection if the merchandise is defective U.P. will either:
- Replace the defective goods free of charge.
- Issue a credit memo for the defective goods.
Shipping is part of our business and we’re good at it! Orders received before 4:00 pm EST are shipped the same day. Any orders received after 4:00 pm may be subject to shipping the following business day. All orders are shipped F.O.B. Columbiana, Ohio 44408. Merchandise will automatically be back ordered if it is not in stock at the time of shipment. We will call and confirm all back orders before releasing them. All orders returned will be charged a 20% restocking charge. Orders refused or not accepted will cost $10 plus shipping cost to reship. Orders under $25 per location are subject to an additional $2.50 handling fee. All NSF add $25. Returns will not be accepted on products in warranty by other manufacturers. Orders that are drop shipped will be charged a handling fee of $7.50 (under $100) or $5 (over $100) per order.